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FAQ

 

What is your customer service opening times?

Monday-Friday, 9:00-17:00

 

How can I purchase your product? Do I need to register first? 

You have the option to register with Forever Young or check out as a guest, basically which ever option is convenient for you. If you are planning on shopping with us again, it may be advisable to register first with benefits including quicker checkout, order history and reward points. 

 

How do I pay for my order?

You can easily place an order on the Forever Young website, just choose the order and checkout, as simple as that! Forever Young accepts all major debit/credits cards and paypal payments securely and easily. All credit/debit card payments are subject to validation and authorisation by both us and the card issuer.

 

Has my order been shipped out yet?

As soon as your order is dispatched from our warehouse, you will be sent an automated email to confirm.

 

I have received a faulty item, what should I do?

We’re sorry to hear that you have received a faulty item. Please email Customer Services at support@foreveryoung.co.uk or call us on 02894465358, along with your order number and one of our Customer Service agents will assist you further.

 

I have received the wrong order, what should I do?

We’re sorry to hear that you have received the wrong order. Please email Customer Services at support@foreveryoung.co.uk or call us on 02894465358, along with your order number and one of our Customer Service agents will assist you further.

 

I am missing an item from my order, what should I do?

We’re sorry to hear that you are missing an item from your order. Please email Customer Services at support@foreveryoung.co.uk or call us on 02894465358, along with your order number and one of our Customer Service agents will assist you further.

 

How do I return an item?

You can find all the information you need on our hassel free return policy under the arrange a return section. 

 

How much does delivery cost?

You can find all the information you need on our delivery information page. 

 

How long will delivery take?

You can find all the information you need on our delivery information page.

 

 

If you have any further questions/queries please do not hesitate to contact us: 

Telephone:  02894465358

Email:  support@foreveryoung.co.uk